We take great care to design and source high quality furniture, there are a few things for you to consider to keep it looking its best.

Here are our top tips:

1. Be aware of the environment. Sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is the right fit.

2. Keep it clean. Light, regular cleaning will increase the lifespan of your furniture.

3. Protect your floor and protect your furniture with floor protectors, coasters, stain protection etc. Heat and moisture are generally not furniture’s best friend so keep them separate where possible or ensure furniture is protected.

4. Stay centred. Use the centre of the seat rather than the arms or back of sofas, for example, and don’t lean or rock on chairs and stools.

Our team will always be happy to answer any questions you may have about a particular item.

DELIVERY & ASSEMBLY

When opening the packaging please take extreme care for personal and product safety. We recommend against the use of blades.

Having unpacked your furniture, check that it is complete and all parts are present. Please note, the feet for certain products may be found in the zip pocket underneath the suite. Ensure all fittings have been removed before disposing of packaging. Ensure children are supervised during unpacking and assembly of furniture and kept away from all hazards.

For ‘self-assembly’ furniture, read the assembly instructions before starting. Identify the parts of your furniture and follow the assembly sequence. Avoid use of force when assembling parts and be careful not to over tighten fittings during assembly. To avoid damage during assembly, use the appropriate tools and work on a surface covered by a protective layer.

In rooms with delicate floors, consider additional protection under your furniture e.g. felt pads or glides.

Assembly and installation must be done in accordance with instructions. Failure to follow assembly instructions may result in poor performance of your product and/or void your warranty. If instructions are not followed, we decline any liability in the event of damage caused to people or property because of incorrect installation.

Leather Care Tips

Leather is a natural product can vary in look and appearance, it will stretch and develop ‘comfort creases’ with use. Leather furniture rarely retains its new look, cushions will soften and relax their shape with regular use, making them even more comfortable. This adds to the character of leather over the years. It has natural markings, from variation of shade and tone, healed scars and scratches, to skin ‘stretch marks’ and insect bites. By no means should these be considered a defect; nor will they affect the durability of your piece. Such ‘imperfections’ are your assurance that you have true leather hide. Leather is highly resilient and over time develops a patina that increasingly enhances its appeal. Also keep in mind, grain patterns and colouring of leather will vary from hide to hide and within the same hide, making leather all the more interesting and unique.

Some medications and cancer treatments can cause damage to leather through perspiration. Some medications specify this, if unsure consult your health care professional. Chemicals and oils, including hairspray and hair products, can also cause damage to leather. Avoid spraying household cleaners near leather. It is highly recommended to not let your pets on leather lounge suites as perspiration and body fluids will damage the leather and invalidate your warranty.

Only use recommended leather cleaners and test in an obscure area first. Avoid abrasives, harsh chemicals, saddle soap, leather cleaners that contain any oils, soaps or detergents, or common household cleaners on leather furniture. Aniline and Nubuk leathers require particular care, as they lack a protective coating. Only use products specifically designed for these types of finishes and follow instructions carefully. Improper cleaning may void your leather furniture warranty. Contact a leather cleaning specialist straight away for spills and marks that cannot be removed.

Fabric Care Tips

To maintain the appearance and condition of your fabric, it is useful to develop a regular maintenance routine.

Do:

• Treat spills and stains as soon as possible.

• Gently scrape any soil from the surface of the fabric without scrubbing.

• Apply recommended cleaning products strictly according to instructions.

• Consider an annual professional clean to keep your upholstered furniture looking its best.

Do not:

• Saturate fabric with water or other cleaning liquids.

• Machine wash cushion covers unless confirmed the covers are machine washable

Pilling is a normal occurrence for some fabrics and does not affect the durability or functionality of the fabric. It is important to note that pilling is not a fabric defect or fault and will reduce once the excess fibres are removed which can be done with a battery-operated pilling tool.

The surface of any fabric will wear; however this should not be taken as an indication that material is worn out.

WOOD CARE & MAINTENANCE

Characteristics of wood: Solid timber is a natural and live product. Although the surface you are looking at may be flat, it is made from a circular tree trunk. Consequently, the grain will change along and across the boards used – and will be different to the board beside it. This will show tonal variation which will include lines, flecks, knots and swirls. The fact the grain is changing direction also means that it can look different when viewed from different directions.

This variation in grain will also effect on the way the timber responds. Movement can occur in very humid or dry conditions, is normal, is to be expected and should not be considered a fault. To keep the moisture level stable, avoid direct exposure to heat, air-conditioning units or direct sun.

Care: Solid woods expand and contact with changes in temperature and humidity. Take care not to place your furniture anywhere that could be subject to excessive changes in temperature or moisture. Avoid placing furniture in direct sunlight..

If a piece of wood dries too much the timber will shrink and cracks can occur, therefore many products will benefit with the application of a furniture oil or wax. Silicone based polishes should not be used on the wood as they will build up and leave a sticky residue on the surface.

Cleaning: To clean, use a duster or damp cloth and wipe dry. Never use all-purpose chemical or cleaning sprays on your wooden furniture. You should not use soap and water on a regular basis as it can stain and damage the wood.

For hard stains, use diluted detergent and water sparingly, wipe away the detergent with a damp cloth then dry. Take care not to over rub as this could create a shiny patch.

Our products are covered for residential use.  This product is covered by the following warranty periods:

Frame: 10 years

Foam (*): 5 years

Covering (**): 3 years

Workmanship & other components: 3 years

* Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use.  Softening, or settling, of foam is to be expected over time.

** The warranty does not include stretching of leather or fabric; this is normal and a result of normal use.  Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

Warranty covers breakage or failure due to materials or manufacturing defect.  Failure from, but not limited to, misuse, unauthorised repair, general wear and tear, or natural characteristics of materials used are excluded from warranty cover.

Please refer to product Care & Maintenance for information on the characteristics of materials and guidance on how to care for your product.

This warranty only applies to the original purchaser of the furniture with proof of purchase.