We take great care to design and source high quality furniture, there are a few things for you to consider to keep it looking its best.

Here are our top tips:

1. Be aware of the environment. Sunlight, heat sources, pets, humidity, etc. can all affect the performance and longevity of furniture. Selecting the right materials for the right setting will ensure yours is the right fit.
2. Keep it clean. Light, regular cleaning will increase the lifespan of your furniture.
3. Protect your floor and protect your furniture with floor protectors, coasters, stain protection etc. Heat and moisture are generally not furniture’s best friend so keep them separate where possible or ensure furniture is protected.
4. Stay centred. Use the centre of the seat rather than the arms or back of sofas, for example, and don’t lean or rock on chairs and stools.

Our team will always be happy to answer any questions you may have about a particular item.

DELIVERY & ASSEMBLY

When opening the packaging please take extreme care for personal and product safety. We recommend against the use of blades.

Having unpacked your furniture, check that it is complete and all parts are present. Please note, the feet for certain products may be found in the zip pocket underneath the suite. Ensure all fittings have been removed before disposing of packaging. Ensure children are supervised during unpacking and assembly of furniture and kept away from all hazards.

For ‘self-assembly’ furniture, read the assembly instructions before starting. Identify the parts of your furniture and follow the assembly sequence. Avoid use of force when assembling parts and be careful not to over tighten fittings during assembly. To avoid damage during assembly, use the appropriate tools and work on a surface covered by a protective layer.

Installing your furniture

If assembling a product on its back or side, take care when turning the product over. Do not put excessive pressure on legs/base when turning as this may damage the structure of the product.

When positioning furniture items please do not drag them. Items should be lifted from the bottom where possible.

Assembly and installation must be done in accordance with instructions. Failure to follow assembly instructions may result in poor performance of your product and/or void your warranty. If instructions are not followed, we decline any liability in the event of damage caused to people or property because of incorrect installation.

OUTDOOR FURNITURE

Outdoor furniture is exposed to the most extreme conditions of any furniture. With the high UV and salt levels in much of New Zealand an effort must be made to keep the furniture clean and covered (or out of the elements) as this will extend the lifespan of the product.

Powder Coated Aluminium: Powder coated aluminium is widely used for the frames and structure of our outdoor furniture. It is both lightweight and resistant to corrosion. Aluminium can oxidize over time if exposed to harsh elements but regular cleaning and avoiding surface damage will ensure the powder coat provides a layer of protection.

Powder coating is durable but not indestructible. The finish is smooth and resistant to dirt so a wipe or hose down is all that is required to clean. Do not use abrasive cleaners.

Rope & Resin Wicker: Rope and wicker technology has advanced allowing amazing new looks, colours and textures while providing greater durability than traditional natural fibres. All our pieces are hand-woven or knotted by skilled craftsmen meaning slight variation forms some of the charm of the product.

Ropes are woven from synthetic fibres engineered specifically for outdoor use, creating a strong, weather resistant and low maintenance product.

Outdoor wicker is resistant to weather, oils and chlorine, making it perfect for poolside settings. You can rest assured that resin wicker will not crack, rot or warp.

To maintain rope or resin wicker:

• Wipe any spills as quickly as possible
• Use either clean water or mild soapy water to clean the rinse and air dry
• Do not use abrasive materials, excessive scrubbing or a high-pressure hose
• Keep sharp objects away to avoid any cutting or fraying

Outdoor Fabric: Our outdoor cushions and pillows are upholstered in outdoor fabrics. They are weather resistant and do not retain moisture the way many in door fabrics do.

We recommend regular cleaning of cushions or whenever visibly dirty:

• Use a dry brush to remove excess dirt
• Spray on a cleaning solution of mild soap, such as Softly, and water
• Rinse using a soft sponge or brush
• Air dry
• Blot (don’t rub) liquid spills with a clean, dry cloth. For oil-based spills apply an absorbent such as corn starch, then remove with a straight edge such as a ruler

When not in use, we recommend cushions are stored under cover; either indoors or under furniture covers.

Our products are covered for residential use.  This product is covered by the following warranty periods:

Frame & table tops: 3 years

Rope and wicker: 3 years

Foam: 2 years

Fabrics: 2 years

Workmanship & other components: 2 years

NB:  Exposure to prolonged sunlight will cause fading and is not covered by the warranty. Furniture needs to be regularly cleaned and covered or stored indoors when not in use to extend the life of the product.

Warranty covers breakage or failure due to materials or manufacturing defect.  Failure from, but not limited to, misuse, unauthorised repair, general wear and tear, or natural characteristics of materials used are excluded from warranty cover.

Please refer to product Care & Maintenance for information on the characteristics of materials and guidance on how to care for your product.

This warranty only applies to the original purchaser of the furniture with proof of purchase.